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Need a hand? We’ve got you covered. Whether you need khổng lồ report an issue with a recent trip or just want some guidance on setting up and using your account, you can access 24-hour help directly through your app.

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An introduction to lớn

If it’s your first time using, you can go to lớn ourHelp pagesanda guide lớn to lớn find out everything you need to lớn know about requesting, taking and what happens after your ride. You’ll also find useful safety tips, such as how khổng lồ identify a driver và vehicle, information about ride options and splitting fares và details about pricing, among other topics.

Reporting issues

If you’ve experienced a problem with a specific trip or driver, you can use the tiện ích to report it & get quick, helpful advice from the team. Simply go khổng lồ “Your Trips”, select the trip where the issue occurred và you’ll find an option to report it. So, if the vehicle wasn’t as you expected, you were involved in an accident or your driver was unprofessional, you can report it here.

This is also the place to go if you’ve lost or left behind an item. Our team can help connect you with your driver, who can check if it’s there và arrange to return it khổng lồ you.

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Account và payment options

If you have a more general issue with your account, use the Account và Payment Options tab under the Help menu. This is where you can review your previous trips and fares, report an unknown charge, or change your settings và payment methods. You can also find out about promotions và credit options, see which payment options are available khổng lồ you or find out more about your rating.


The help section

As the age-old saying goes: there are no stupid questions, just ones that someone else has probably asked first. In the Help section on the app, you’ll find articles covering our most frequently asked questions, as well as all the essential information about your account.

If you can’t find what you’re looking for, you can always liên hệ the team directly. Go khổng lồ the menu (using the icon in the top-left corner) và then Help, and you’ll find an option to lớn send a message. Select More and then “Can’t find the answer to lớn your question?”. You can choose the category your query falls under and showroom your details khổng lồ help make sure you get the best support.

All your support Messages will be available in the ứng dụng when you log a query with, so you can nhận xét any previous issues và the messages you received from our team.